Last Updated: July 17, 2026
These Terms of Service ("Terms") govern your use of the website and services provided by ShelfConnect, a brand operated by Viralnetiks DOOEL uvoz-izvoz Bitola ("ShelfConnect", "we", "us", or "our"), a company registered in North Macedonia. By using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
ShelfConnect provides wholesale growth services for consumer product (CPG) brands, including but not limited to:
For retailers and businesses receiving our introductions, ShelfConnect is free of charge. An introduction is not an endorsement: any purchase, sampling, or commercial relationship that follows an introduction is strictly between the retailer and the brand, and ShelfConnect is not a party to those transactions.
You must be at least 18 years of age and have the legal capacity to enter into contracts to use our services. By using our services, you represent that you meet these requirements and that all information you provide is accurate and complete.
4.1 Engagement Terms: Services are provided based on individual agreements that specify scope, timeline, and deliverables. We offer monthly retainer arrangements, project-based engagements, and custom service packages. Free pilots are governed by separate Pilot Engagement Terms.
4.2 Payment Terms: Fees, invoicing schedules, and payment methods are specified in your individual service agreement. Unless otherwise agreed, fees are invoiced monthly in advance and payable upon receipt.
4.3 Late Payments: Overdue payments may result in service suspension and additional fees as specified in your service agreement.
To ensure successful service delivery, you agree to:
Service Delays: If you fail to provide required access or information, services may be paused or delayed without penalty to ShelfConnect, and project timelines may be extended accordingly.
6.1 Our Property: All methodologies, processes, frameworks, and proprietary materials developed by ShelfConnect remain our exclusive property.
6.2 Client Property: You retain ownership of your existing intellectual property, data, and content provided to us. The buyer lists and leads generated for you during an engagement are yours.
6.3 Work Product: Deliverables created specifically for your project become your property upon full payment, except for our underlying methodologies and proprietary processes.
Both parties agree to maintain strict confidentiality regarding proprietary information, business strategies, data, and other sensitive information shared during the course of our engagement. This obligation continues indefinitely after termination of services.
We handle your data in accordance with our Privacy Policy and applicable data protection laws including GDPR. You are responsible for ensuring you have proper authorization to share any third-party data with us for service delivery purposes.
Our services may involve integration with third-party platforms and tools including CRM systems, email providers, and outreach platforms. We are not responsible for the availability, functionality, or terms of service of these third-party providers. You are responsible for maintaining appropriate licenses and agreements with such providers where applicable.
Any changes to agreed-upon project scope, timeline, or deliverables must be documented in writing and may result in additional fees. We reserve the right to adjust timelines based on scope changes or delays in receiving necessary materials from you.
To the maximum extent permitted by law, ShelfConnect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or data, arising from your use of our services, even if we have been advised of the possibility of such damages.
Our total aggregate liability shall not exceed the total fees paid by you during the 12 months preceding the claim.
12.1 Our services are provided "as is" without warranties of any kind, whether express or implied.
12.2 We do not guarantee specific results, performance metrics, or business outcomes from our services.
12.3 Outreach and automation strategies may require time to show results, and performance can be affected by factors outside our control.
You agree to defend, indemnify, and hold harmless ShelfConnect from any claims, damages, or expenses arising from your breach of these Terms, violation of applicable laws, or misuse of our services.
14.1 By Us: We may suspend or terminate services immediately for non-payment, breach of terms, or if we determine that continuing services would be unlawful or harmful.
14.2 By You: You may terminate services as specified in your individual service agreement, subject to payment of all fees for work completed.
14.3 Effect of Termination: Upon termination, we will cease active work and provide completed deliverables upon receipt of final payment.
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or other force majeure events.
16.1 Negotiation: In the event of any dispute, the parties agree to first attempt to resolve the matter through good faith negotiation.
16.2 Jurisdiction: If a dispute cannot be resolved through negotiation, it shall be submitted to the competent courts of North Macedonia.
16.3 Governing Law: These Terms are governed by the laws of North Macedonia.
These Terms, together with your individual service agreement and our Privacy Policy, constitute the entire agreement between us. We may update these Terms periodically by posting revised terms on our website. Material changes will be communicated with reasonable advance notice.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
For questions regarding these Terms of Service, please contact us at: